Last updated: April 30, 2025
Essential Services (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit esoregon.com or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (such as address, email, phone number), and other information you provide when requesting information, registering for services, or communicating with us.
- Service Information: Details related to the services you request or receive, including information necessary for providing support to individuals with intellectual and developmental disabilities.
- Non-Personal Information: Data about your use of our website, such as IP address, browser type, device information, and site usage statistics, collected through cookies and similar technologies.
- Protected Health Information (PHI): If you receive direct support services, we may collect and use health information as needed to coordinate care, in accordance with HIPAA and other applicable privacy laws.
2. How We Use Your Information
Your information may be used for the following purposes:
- To provide, coordinate, and manage requested services and supports.
- To communicate with you regarding your services, inquiries, or requests.
- To improve our website, services, and user experience.
- To comply with legal, regulatory, and contractual obligations.
- For research or program evaluation purposes, only with your explicit consent.
- To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us or which we feel may interest you.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- With service providers, partners, or contractors as needed to deliver requested services or supports.
- With healthcare professionals or agencies involved in your care, as necessary for coordination and provision of services.
- When required by law, regulation, or court order.
- To prevent or address serious threats to health or safety.
- With your explicit consent, for purposes such as research or additional services.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to collect non-personal information about your use of our website, to enhance your experience, and to analyze site usage. You may adjust your browser settings to refuse cookies, but this may affect certain website features.
5. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as required by applicable law.
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
6. Your Rights and Choices
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: andrew@esoregon.com.
Depending on your location and applicable laws, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion or restriction of your information, subject to legal or contractual requirements.
- Withdraw consent for certain uses of your information, where consent is required.
- Opt out of receiving non-essential communications from us.
To exercise these rights, please contact us using the information provided below.
7. Messaging Terms & Conditions
Essential Services LLC | 536 NE Baker St McMinnville OR US 97128-4923
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Essential Services LLC. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Essential Services LLC. Essential Services LLC reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Essential Services LLC also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Essential Services LLC again, just sign up as you did the first time and Essential Services LLC will start sending messages to you again.
Info
For support regarding our services, email us at andrew@esoregon.com or, if supported, text “HELP” to 9712415585 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Essential Services LLC, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at andrew@esoregon.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our http://eepurl.com/jk3VQY.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
8. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at referrals@esoregon.com.
This Privacy Policy is informed by best practices and privacy statements from organizations serving individuals with intellectual and developmental disabilities. For specific legal guidance, consult a qualified attorney.